Information on DMA Request Change & PLD Support
Find out how to change your DMA settings and get support for your Personal Learning Device (PLD), including repair and IT help.
DMA Request Change Form
Additional Information on DMA
PLD Support
Technical support will be provided to students through:
The School’s IT Team which is available from 7.30 am to 3.30 pm during school days.
(Refer to Operating Hours below)Assistance to collect and send the PLD for repair service with the Lenovo vendor.
Please check with school ICT Support team of availability of spare Chromebook to loan to affected students as there are limited quantity.
Additional Information:
Note:
Lenovo will only do a fortnightly collection of all faulty devices from our school. The estimated turn-around time is 4 weeks repair and return from collection date (subject to vendor's availability).
School IT Support for Personal Learning Device (PLDs)
Located at IT Office (Level 2, Outside Staff Room 1 near MeExpression) is the first point of contact for support of the PLDs
Operating Hours:
During School Term
Operating Days: Mondays to Fridays
Operating Hours: 7.30 am to 3.30 pm
During School Holidays
Operating Days: Mondays to Fridays
Operating Hours: 9.00 am to 12.00 pm
Lenovo Service Centre (For Hardware Issues)
Service Centre Location:
Servlink Technologies – Lenovo Authorised Service Centre
Address: 2 Kallang Avenue #09-01, CTHub 1, Singapore 339407
How do students / customers get to the service centre?
By MRT: The nearest MRT station is Bendemeer Station (Downtown Line). It’s about a 5-minute walk to CTHub from the station.
By Bus: Bus services 13, 23, 67, 125, and 133 stop near CTHub
By Car: CTHub offers parking facilities. Enter via Kallang Avenue, and parking is available at an hourly rate.
What are the operating hours of the service centre?
Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Closed on Sundays and Public Holidays
What are the contact details for the service centre?
Hotline: +65 6817 1435
Email: Svcctr@servlink.com.sg